OUR STORE POLICIES
We founded Curioaks LLC with one goal in mind: giving our customers a fair, rewarding, and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!
SHIPPING POLICY
Thank you for visiting and shopping at Curioaks. The following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. Orders are processed and shipped Monday-Friday. *This Excludes Holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Our shipping partners calculate shipping charges for your order which will be displayed at checkout. Standard delivery is available for all U.S. addresses. APO/FPO military address deliveries should arrive via USPS in 4-10 business days.
Shipment method
Orders are shipped via USPS, UPS, or other carriers at the sole discretion of Curioaks LLC at the time of shipping.
Certain items are not eligible to ship to PO Boxes and must be shipped to a physical address. If an item is ineligible for PO Box shipping, Curioaks will notify you via email.
Express & Next Day deliveries are not available.
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Estimated delivery time
The general time standard is typically 2-9 days in the 48 contiguous states. Orders shipping to Alaska and Hawaii may experience greater delivery time frames. Delivery times are subject to change.
Shipment cost
Shipping rates are displayed at checkout and calculated by our shipping partners.
​​Rates are subject to change and are in USD currency.
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Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped. The tracking number will be active within 24 hours.
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Damages
Please refer to our Return & Refund Policy. If you received your order damaged or did not receive your order, please feel free to contact us at support@curioaks.com. Please save all packaging materials and damaged goods.
International Shipping Policy
Fees for orders being shipped internationally will be calculated at checkout. International delivery is not available for international P.O. boxes. The average International order takes approximately 2 weeks (14 business days) for delivery but may take longer depending on other factors.
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Shipment cost
Shipping rates are displayed at checkout and calculated by our shipping partners. Curioaks reserves the right to change rates at any time without notice.
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Customs, Duties, and Taxes
Curioaks LLC is not responsible for any customs and/or taxes applied to your order. Most international orders are subject to Customs Duty and Tax regulations specified by the designated country and are the sole responsibility of the customer. You may contact your local customs office for details. All fees imposed during or after shipping are the customer's responsibility (tariffs, taxes, etc.).
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Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.